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FirmFlow

Help Center

Quick answers to common questions.

🚀 Getting Started

How do I create my firm?

Sign up at firmflow.org/signup, enter your firm name, upload your logo, and choose your currency. Your workspace is ready in under 2 minutes.

How do I invite team members?

Go to Dashboard → Settings → Team. Click "Invite" and enter their email address. They receive login credentials instantly.

How do I invite clients?

Go to Dashboard → Clients → Add Client. Enter their name and email. They receive an invitation to their branded portal.

How long is the free trial?

14 days with full access to all features. No credit card required. Choose a plan at the end or your account is paused.

📄 Documents

How do I upload documents?

Go to a client profile → Documents tab → drag and drop files or click Upload. Supports PDF, Word, Excel, images, and more.

Can clients upload documents?

Yes. Clients can upload files through their portal. You receive a notification when new documents arrive.

Is there a storage limit?

Starter plan: 50 documents. Pro plan: unlimited documents.

✍️ E-Signatures

Are e-signatures legally binding?

Yes. FirmFlow signatures meet eIDAS (UK/EU), ESIGN Act (US), and equivalent legislation. Each signature includes a full audit trail.

How do clients sign?

Clients receive an email notification, log into their portal, and draw their signature on any device. Takes about 10 seconds.

Is there a limit on signatures?

No. Unlimited e-signatures on all plans. No per-envelope fees.

💳 Invoicing

How do clients pay?

Clients click "Pay now" on their invoice in the portal. Payments are processed securely via Stripe with all major credit/debit cards.

Can I set up recurring invoices?

Yes (Pro plan). Go to a client → Invoices → Create Recurring. Choose weekly, monthly, quarterly, or yearly.

What currencies are supported?

10 currencies: GBP, EUR, USD, CHF, CAD, AUD, SEK, NOK, DKK, and PLN.

🔒 Security & Privacy

How is my data protected?

AES-256 encryption at rest, TLS 1.3 in transit, row-level data isolation, 2FA, and full audit logging.

Is FirmFlow GDPR compliant?

Yes. Built with privacy by design. DPA available at firmflow.org/dpa.

Can one client see another client's data?

Never. Each firm has complete row-level data isolation. Clients can only see their own documents and invoices.

💰 Billing & Plans

What plans are available?

Starter (£29/month): 5 team members, 50 documents, 25 clients. Pro (£89/month): 20 team members, unlimited documents and clients, AI, analytics.

Are there per-user fees?

No. Both plans include your entire team for one flat monthly price.

Can I cancel anytime?

Yes. No contracts, no cancellation fees. Cancel from Dashboard → Settings → Billing.

Still need help?

Pro customers get priority support within 4 hours.

Email hello@firmflow.org